5. Further reading

Further reading

• Gillian Bartlett PhD, Rilli Blais PhD, Robyn Tamblyn PhD, Richard J. Clermont MD, Brenda MacGibbon PhD, Impact of patient communication problems on the risk of preventable adverse events in acute care settings, CMAJ, June 3, 2008. http://www.ncbi.nlm.nih.gov/pmc/articles/PMC2396356/

• Guideline in Good Pharmacovigilance Practices (GVP) Module XV - Safety Communication. http://www.ema.europa.eu/docs/en_GB/document_library/Scientific_guideline/2013/01/WC500137666.pdf

• EMA, Revised framework for interaction between the European Medicines Agency and patients and consumers and their organisations
  https://www.ema.europa.eu/en/documents/other/revised-framework-interaction-between-european-medicines-agency-patients-consumers-their_en-1.pdf

• Angela Coulter Jo Ellins, Patient-focused interventions. A review of the evidence, Picker Institute Europe, August 2006. http://www.health.org.uk/sites/default/files/PatientFocusedInterventions_ReviewOfTheEvidence.pdf