FAQ

FREQUENTLY ASKED QUESTIONS

FAQ

What is EUPATI? EUPATI is the European Patients' Academy on Therapeutic Innovation. It's a unique training provider specialized in patient education that offers different training courses and education materials. EUPATI is committed to changing the face of patient engagement through patient education. For more information about EUPATI, please visit here.

What is EUPATI Open Classroom? EUPATI Open Classroom is a flexible and on-demand e-learning platform providing courses in medicines research and development (R&D), where learners can take the courses online at their own pace and preferred order.  

Who can sign up for the EUPATI Open Classroom platform? Anyone from anywhere in the world can sign up to the EUPATI Open Classroom. Signing up (creating an account) is free.

Can participants select some of the courses or do they need to take the full programme? EUPATI Open Classroom offers a personalised learning pathway, and all participants have three alternatives:

  1. Acquire in-depth-knowledge in a selection of topics in medicines R&D (pick and complete individual courses) 
  2. Choose a module and complete all courses within it
  3. Become a EUPATI Fellow by completing the full programme (complete all courses available at the platform and attend two additional training events)

It is always possible to change the learning pathway and adjust it to the leaner’s needs.

How is the training content produced by EUPATI? EUPATI stands for quality, ensuring transparency, accessibility and factual accuracy. The expertise and insights from EUPATI sustaining partners, network members and external advisors are supported by qualitative and quantitative research as well as a systematic literature review conducted by EUPATI prior to content production. EUPATI has also established an independent advisory board. For more information about our content production process, please click here


What learning modules are available? Currently, 5 modules containing 21 courses are available at EUPATI Open Classroom:  

By the end of 2021, 3 more modules will be added: 

  • Regulatory Affairs – 5 courses
  • Digital Health – 5 courses
  • Medical Devices – 5 courses

Do I have to follow a linear learning pathway? No, this is not necessary. The format of this platform is flexible, and you can select courses according to your needs and motivation. The topics are organised following the various steps of medicines development, and you can start at the beginning or create your own learning pathway.  

How can I structure my learning on the EUPATI Open Classroom? The programme allows learners to take the courses online on-demand at their own pace and preferred order. However, we advise you to look at the Patient Engagement Roadmap - a process model that provides guidance for patient involvement in the different areas of the medicines R&D process, and Learning Catalogue to match your learning interests and needs.

What if I am interested to take all the courses available on the Open Classroom? In this case we encourage you to consider participating in EUPATI Patient Expert Programme (EUPATI Fellow Programme). The EUPATI Fellow title certifies the knowledge gained and gives graduates the opportunity to be recognised as expert patients. For more information, please refer to EUPATI Fellow Programme information.

What is the difference between a guest and a learner?

Guest: is a not registered user. A guest can navigate through the platform, explore the learning catalogue and access the content of all courses. However, a guest will not have the option to enrol in the courses and therefore will not be able to do the assessment and earn courses certificates.

Learner: is a registered user, who has created an account and logged in onto the platform. A learner will have the option to enrol in any course, pay the fee and therefore unlock the assessment functionality and earn course certificates. A registered user has also access to a personalised dashboard and can see the learning progress at a glance. The learner will also have the opportunity to become a EUPATI Fellow by completing the full programme. 

Why is it important to click on 'enrol me in this course' button? Being enrolled in a course means you register for the course. You can keep track of your learning progress and see how you move forward within each course. It is also the only way to unlock the assessment for the course.

Is it possible to cancel my enrolment after I have registered? Yes, this is possible if you have not yet finalized the assessment. If you wish to do this, please contact us at info@eupati.eu.

Is it possible to postpone my enrolment after I have registered? How long can I postpone my enrolment for? For the moment, there is no time limit for completing the course, so any ‘postponement’ is not necessary.

What is an assessment? It is an evaluation to test the knowledge gained after finalising the learning materials of the course.  The assessment of each course has 10 questions. To pass the test, the learner must correctly answer a minimum of 7 out of 10 questions.  

How much is the fee to unlock an assessment? The fee to unlock an assessment for a course is EUR 8 (incl. VAT). This applies for all courses available on the platform. 

What is Stripe? Stripe is a payment processing platform. It allows the user to pay the course fee. The platform accepts MasterCard, Visa and American Express.

Am I eligible for discounts? EUPATI is still working on discounts, and if you have any queries on this matter, we advise you to contact us via email info@eupati.eu or by clicking on the 'Help' button at the bottom right of your screen.

How do I get a course certificate? After the learner successfully passes a course assessment, they will receive a course certificate via email. Also, the certificate can be downloaded from the platform at any time. N.B. It is important to enter the correct name and last name in the profile section of the platform at the moment of the registration as the certificate will be generated using the available information.

When is a course completed? The course is completed when the learner:

  • Has paid the fee to unlock the assessment  
  • Earns a passing score for the assessment
  • Receives the certificate

After the steps above are taken, the course will be marked as completed in the platform. 

What is a badge? A badge is a recognition of the knowledge gained. For each fully completed module you will earn a new badge.

Is the EUPATI Open Classroom available in different languages? Currently, the platform and the full programme are only available in English. Translations are part of our long-term planning.

Does the platform have accessibility features? Yes, the website offers text enlargement and high contrast options. 

Can I print out the training content? Yes, you can right-click on the screen and select the "print" option. The content will be shown on the screen, and you can either export it as a PDF or print it. Please note that this functionality only works for one page or one 'book', it not possible to print a complete course.

Can I reuse the training materials? All content produced by EUPATI is protected by a Creative Commons license. For more information about the use of the course material, please read this page. If you have any questions, please send a message to info@eupati.eu before using and/or sharing the content.

How do I get support during the course? The EUPATI Team is available for technical support and for assistance around any issues related to the learning content. Please contact us at info@eupati.eu.

How is my personal data protected? The EUPATI Open Classroom is GDPR compliant, and more information on terms and conditions can be found here.


What our learners say

Christina Georgiadou, Greece

“An involved patient must be an informed patient.”


You can read more about EUPATI learner experiences here .